An upcoming application upgrade for version 4.6 and higher will require users to update their settings to ensure continued access and functionality.
Step 1: Contacting Users
Once the upgrade is complete, notify the necessary users who rely on the application, including field representatives and home office staff.
Step 2: Updating the Application URL
To maintain access, users must update the application URL in the settings:
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Open the application settings.
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Locate the URL field.
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Modify the existing URL to:
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New URL: https://appsw.syncrm.com/index.html
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Add "sw" after "app" to reflect the correct update.
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Apply the changes.
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Restart the application for the update to take effect.
Step 3: Confirming Functionality
After updating the URL and restarting the application, verify that users can:
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Successfully log in.
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Access all necessary features and perform regular tasks.
Step 4: Reinstalling the Application (If Needed)
If users experience issues after updating the URL, reinstalling the application may be necessary:
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Uninstall the application from the device.
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Download the latest version from the designated installation source:
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CATSM Installer:
\\sdsfs02\HelpDesk\CATSM Installer\Cormedix
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Reinstall the application and verify that it functions correctly.
By following these steps, users should be able to access the application smoothly after the upgrade.