C.A.T.S. Console MSL/HO/DM View Overview
The Customer Analysis and Targeting System (C.A.T.S.) is a powerful, user-friendly Customer Relationship Management (CRM) software designed to help Sales Representatives efficiently manage their territories, interactions with Health Care Practitioners (HCPs), and daily workflows.
C.A.T.S. Console serves as an administrative and review suite, enabling users to access and analyze data entered by Sales Representatives via the C.A.T.S. Mobile application. This comprehensive tool simplifies customer management and provides a range of intuitive features that streamline processes and ensure seamless operation.
Call Analytics
The C.A.T.S. Console - Call Analytics tool provides four data widgets for tracking key call metrics:
- Calls by Level Customer
- Call Average by Level Customer
- Reach by Level Customer
- Average Frequency by Level Customer
These data widgets are fully customizable through the Parameters section, where you can adjust the Date Range and Territories displayed.
Using the Data Widgets
-
Expand a Widget:
- Click the expand button
next to any widget to view it in greater detail.
- Click the expand button
-
Change Display Type:
- To change how the data is visualized, click the plus icon. You can switch between different display types, such as:
- Line Chart
- Column Chart
- Pie Chart
- Area Chart
- List View
- To change how the data is visualized, click the plus icon. You can switch between different display types, such as: