If a user is experiencing syncing or login issues after setting up SSO for Veeva CRM, follow these troubleshooting steps:
1. Uninstall Veeva CRM and Reconfigure SSO
- Before setting up SSO, disable Face ID for Veeva CRM on your KKNA-issued iPad
- Uninstall and reinstall the Veeva CRM app via the Comp Portal.
- Follow these steps to reconfigure SSO:
SSO Setup Steps:
- Open the Veeva CRM app.
- Tap "Use Custom Domain" at the bottom of the login screen.
- In the Custom Domain field, enter:
👉kkna.my.salesforce.com - Tap Continue.
- On the Salesforce login window, select "Log in with Kyowa Kirin SSO".
- When prompted, click Allow Access.
*Note: FaceID being enabled may cause issues in the process.
2. Erase and Set Up Device (If Uninstalling Veeva Does Not Work)
If the issue persists after reinstalling Veeva CRM, proceed with erasing the device.
⚠️ Important: If the device has an eSIM, select the option to Keep eSIM during the reset process to avoid losing cellular connectivity.
Steps to Reset the Device:
- Navigate to Settings > General > Transfer or Reset iPad
- Tap Erase All Content and Settings
- On the pop-up screen, select Keep eSIM
- Reconfigure the device and follow the SSO Setup Steps listed in Section 1
Troubleshooting & Additional Notes
- SSO only works on KKNA-issued devices.
- If you experience login issues after clearing browser data, re-enter your KKNA email and password.
- Ensure Face ID for Veeva CRM is disabled if you encounter login issues.
- If you need further assistance, contact kki.support@p360.com for support