Purpose
This article provides an overview of the hardware and software request process at Kyowa Kirin through ServiceNow. This process is specifically for hardware not managed by Synergistix, such as iPhones or iPads, and outlines each step from submission to technician assignment, enhancing transparency and efficiency.
Overview of the Request Process
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Request Submission
- Employees requiring hardware or software can submit a request using the designated link in ServiceNow. This link initiates an evaluation process to efficiently fulfill requests.
- ServiceNow Link: Access Here
Approval Mechanism
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Designated Approvers
- After submission, requests are routed to designated approvers who review and either approve or reject them based on organizational needs and budgetary constraints. This step ensures alignment with resource allocation policies.
Assignment to Internal Technicians
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Technician Assignment
- Upon approval, requests are assigned to internal technicians responsible for fulfilling the requests. These technicians ensure employees receive the necessary tools to perform their roles effectively.
Conclusion
The hardware and software request process at Kyowa Kirin is designed to streamline resource allocation while maintaining accountability and efficiency. Employees are encouraged to use this system to ensure timely and effective fulfillment of their hardware and software needs.
Additional Notes
- This process applies specifically to hardware not managed by Synergistix.
- For further assistance, employees can contact the ServiceNow Support Team.