Overview
All Health Care Providers (HCPs) must go through the MedPro validation process before being added to C.A.T.S. Creating a duplicate contact is not an acceptable workaround when validation issues occur. Doing so introduces compliance risks and can compromise data accuracy across systems.
Policy Reminder
Do NOT create a duplicate HCP contact in C.A.T.S if an HCP cannot be found or validated. This practice:
Circumvents the MedPro validation process
Violates internal compliance standards
Causes data integrity issues
Affects territory alignment and reporting
Disrupts downstream processes and audit trails
Proper Steps to Take
If an HCP is red in C.A.T.S and the Sales Rep is having issues validating them :
Stop – Do not add them manually or attempt to bypass the system.
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Verify – Double-check the following information for accuracy before escalating:
HCP Name: [Insert HCP Name]
HCP Address: [Insert HCP Address]
NPI: [Insert NPI]
SLN: [Insert SLN] (if available)
Professional Designation: (e.g., MD – Medical Doctor, DO – Doctor of Osteopathic Medicine, PA – Physician Assistant, NP – Nurse Practitioner)
Sales Rep Name: [Insert the name of the sales rep who reported the issue]
Escalate – If all information appears correct, escalate the request to MedPro for validation and approval.
Wait – Do not proceed with any action in C.A.T.S until MedPro has validated the HCP and they appear in the system.he HCP and they appear in C.A.T.S.
Why This Matters
C.A.T.S is designed to sync with MedPro-validated HCP data to ensure accuracy, compliance, and proper sales alignment. Manually creating a duplicate record compromises the system’s integrity and may result in territory misalignment, incorrect reporting, and potential audit issues.
Final Reminder
There is no scenario where adding a duplicate contact is appropriate. If you're unsure how to proceed, escalate the issue to MedPro—never bypass the validation process.
Note
Once MedPro has verified that the provider is up to date and sampleable in their system, the provider may still appear red in CATS. The user can try Validate HCP again, but they may be informed of a 14 day wait due to their previous attempt.
To circumvent this, simply ask MedPro to push a sampleability update to us which resolves the issue.
If they are not able to push said update, escalate to home office or AM (Steve Lee), and they can validate the provider using Contact Manager