Overview:
When a healthcare provider (HCP) attempts to register for the HMS Ferring Portal and their practice address does not appear or is incorrect, it may be due to outdated or incomplete data provided by HMS/Ferring. This article outlines the steps to take when assisting an HCP or their office representative in updating their address for registration.
Procedure:
1.Confirm the Issue
Verify that the HCP (or office staff calling on their behalf) is unable to register due to an incorrect or missing practice address in the portal.
2.Collect Required Information
HCP Full Name
National Provider Identifier (NPI)
Correct Practice Address (including street, city, state, ZIP code)
Whether the caller is the HCP or an authorized representative
3.Check Internal Data
Review the current HCP data files provided by HMS/Ferring to determine which address is on file.
If the correct address is not present, note the existing address listed.
4.Draft Communication to HMS Customer Service
Use the following general template when emailing HMS Customer Service:
Subject: HCP Address Not Reflected in HMS Ferring Portal
Dear HMS Customer Service,
I’m reaching out on behalf of a healthcare provider who is attempting to register for the HMS Ferring Portal During the registration process, the HCP’s current practice address does not appear as an available option.
HCP Details:
Name: [HCP Full Name]
NPI: [HCP NPI Number]
Correct Address: [New Practice Address]
We reviewed the Ferring HCP data files and found that the only address currently on file for this provider is:
[Address on File, if any]
Since the HCP may have moved or opened a private practice, we believe this is why the correct address is not available during registration.
Could you please update your records or advise on the appropriate steps to ensure the correct address is reflected?
Thank you for your time and assistance.
Best regards,
5.Next Steps
Await HMS Customer Service response.
Follow up with the HCP or their representative once an update is confirmed or next steps are provided.
If needed, assist the HCP with completing registration once the address has been updated.
Notes:
Always confirm that the requestor is authorized to speak on behalf of the HCP.
Do not attempt to manually update the address — this must be handled by HMS directly.
If the HCP’s new address is associated with a new practice or facility, inform HMS accordingly.