- MSL, Home Office, and District Manager users have access to the C.A.T.S Console
- To access and analyze data entered by Sales Representatives via the C.A.T.S Mobile application.
- Sales reps use C.A.T.S Mobile to submit calls.
- MSL users use the C.A.T.S Console to submit interactions.
- Reference the Client Data Workbook Product tab for the product descriptions.
| Inbound Support Phone #: | 866-516-8385 |
| Client Phone Billing Code: | 8036 |
| Salesforce Code | X4730 |
| Account Manager: | Joe Lentz - AM DL = am.ccx473@synergistix.com |
| DBA: | Aylin Labrador |
| Config: | Diego Bracamonte |
| QC: | Ana Claro |
| Assets Management: |
No, Cormedix IT manages the hardware and software except for CATS. |
| Devices: | Lenovo Yoga X1 laptops |
| Sample Accountability: | N/A |
| C.A.T.S Mobile |
Yes, Sales reps are using CATS Mobile
|
| CATS Console |
Yes, Note: MSL users will be using C.A.T.S Console for all of their activities |
| SQL Server: | SQL501 |
| Outside Help Desk Contact: |
|
| Prescriber Add Escalations : |
|
| Home Office Email: | |
| CRM HCP Data Flow: |
N/A |
| HCP Validation Data: |
They are not contracted with MedPro |
| Production Ecosystem (Console): |
https://ecosystem.syncrm.com/X4730/index.html?cc=X4730D642587&appCode=4037 |
|
Sample IQ: |
https://ecosystem.syncrm.com/X4730/index.html?cc=X4730D642587&appCode=4018 |
|
Reports: |
https://ecosystem.syncrm.com/X4730/index.html?cc=X4730D642587&appCode=4033 |
|
CL Environment: |
https://ecosystem.syncrm.com/X4730/index.html?cc=X4730SHC245118&appCode=4037 |
| Production Key: | X4730D642587 |
| CL Key: | X4730SHC245118 |
| HCP Portal: | N/A |
| Chat Support: | Yes |
| Scope of Support (Client Workbook): | X4730_AM Client Workbook_Automated_20250530.xlsx |