MedPro Contacts and Email Template for Ashfield/Inizio Xofluza (Genentech)

For issues related to the MedPro Instant Validation utility in C.A.T.S. Mobile, specific email contacts are available to provide support and resolution. These contacts are essential for addressing common problems such as delays in Sample Eligibility Verification, duplicate validation requests, or unexpected "Ineligible" statuses for healthcare providers. By reaching out to the designated MedPro representatives, users can obtain expert assistance and ensure that validation processes are handled efficiently and in accordance with business rules. This support system helps maintain smooth operations and resolves validation issues effectively.

Use these email contacts to resolve issues related to the MedPro Instant Validation utility in CATS Mobile. Each of our clients has a specific contact at MedPro who knows the business rules required for sampling the providers. Common issues may include:

1. A representative receives a message that Sample Eligibility Verification may take up to 7 days.
2. A representative receives a message stating that a validation request has already been submitted.
3. An HCP remains in a status of "Ineligible" (Highlighted in red) unexpectedly. 

Ashfield/Inizio Xofluza (Genentech)

Sherah Hric - Primary 

[e-mail]

Lauren Confusione - Secondary 

[e-mail]

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Email Template to MedPro for CATS Mobile Validation Issues

Subject: Ticket# - Ashfield/Inizio Xofluza (Genentech) A4003 - Important - MedPro Instant Validation Issue in CATS Mobile – [HCP Name]

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To:

• Sherah Hric [e-mail] 
• Lauren Confusione [e-mail]
• CC: CATS Help Desk

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Dear Input Name,

I hope this message finds you well. We are currently encountering an SLN validation issue with the MedPro Instant Validation in CATS Mobile and require your assistance in resolving it. Below are the details of the healthcare provider (HCP) and the issue:

HCP Details:

• HCP Name: [Insert HCP Name]
• HCP Address: [Insert HCP Address]
• NPI: [Insert NPI]
• SLN: [Insert SLN] (if available)
• Professional designation: [MD-Medical Doctor, DO-Doctor of Osteopathic Medicine, PA-Physician assistant, or NP-Nurse Practitioner]
• Sales rep name: enter the name of the sales rep that called to report the issue

Issue Description:

• Delay in Sample Eligibility Verification (taking up to 7 days)
• Duplicate validation request submitted
• HCP status showing as "Ineligible" (Highlighted in red) unexpectedly
• Other issue: [Insert Description]

Could you please look into this and assist in resolving the issue? Your support in ensuring that the validation process complies with the business rules and regulatory requirements is greatly appreciated.

I look forward to your prompt response and assistance in this matter.