Support overview HMS Millicent (H3511)

• The Millicent salesforce will use the field portal RD to order samples and Marketing materials for themselves.
• The rep’s shipping address to receive the deliveries from the Field Portal RD will be managed by their home office. The rep will need to escalate to their home office through their manager to get their address updated.
• They only have one sample product (Intrarosa) and all other products are marketing materials.
• Reps cannot cancel orders from the field portal- The DMs or Home office will have to cancel the orders
• Their DMs and Home Office team is responsible for approving or cancelling all orders entered  by reps in the field portal through the Transaction Manager – Inventory Order tab
  • DM will get the transactions for the reps aligned to them
  • All orders require approval
  • The Transaction Manager will only show the Pending, Shipped and Cancelled statuses. The Deliver status will not be displayed in Transaction manager. The rep will need to contact their home office or HMS if they have issues with a shipped order.
• Reference the Client data workbook Product tab for the product quantity limits.

Help Desk Toll Free #	877-734-8665
Account Manager	Joe Lentz
SIQ DBA	Kettia Perez
Config	Cameron Young
Assets Management	N/A
Devices	N/A
FedEx Account #	N/A
Sample Accountability	N/A
Sample Fulfilment Vendor	HMS
SA Form	No
SQL Server	SQL303
Outside HD	n/a
Email address	[e-mail]
CATS Mobile /Veeva	N/A
CATS Express	N/A
Field Portal URL Production	https://reprd.syncrm.com/H3511/index.html?companyCode=H3511D941907&appCode=4041
Field URL CL	https://id.syncrm.com/login?companyCode=H3511SHC687439&appCode=4041
CATS Console Production URL (transaction manager)	https://ecosystem.syncrm.com/410/index.html?cc=H3511D941907
CATS Console CL URL:	https://ecosystem.syncrm.com/410/index.html?cc=H3511SHC687439
Sample IQ	https://ecosystem.syncrm.com/H3511/index.html?cc=H3511D941907&appCode=4018
Scope of Support	H3511_AM Client Workbook_Automated_20240905.xlsx