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  1. Synergistix
  2. Internal Guides

Internal Guides

For info on managing CATS, internal systems such as LMS or Maas360, and other documentation not related to a specific company.

Logging FAQs

  • Software Support Instructions - What to do when a call goes unanswered or misdialed?

General Procedures

  • Team Foundation (TF) Ticket Overview

CATS Ecosystem Management

Zendesk updates and FAQs

  • Work Instructions: Adding Staff to Zendesk and Assigning Appropriate Group
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